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TOPIC: WTF
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VA as I was reading this, all I could think was, please tell me this is the WTF thread.

OTG it is

Kernersville NC
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One of the problems with "by the book" customer service is that it doesn't leave you with a lot of you are presented with a situation not covered in the book. A woman I worked with became a widow at age 28 when her husband committed suicide. Sad story. But - in cleaning up some of his affairs and finances she was on the phone with his credit card company trying to close the account. It was at work, on speaker, and I heard it all.

"I'm sorry ma'am I'll need to speak with your husband in order to close the account."

"That's not possible. He died 4 months ago."

"Well he didn't notify us of that."

"How could he... ok listen what documentation do I need to provide to be able to close the account?"

"Your husband will need to contact our office..."

"Have you not heard me that he is dead?"

"Yes ma'am but he will still need to close the account..."

"I am his widow and have full power of attorney. I can fax or mail or whatever the fuck you need to be able.."

"Calm down ma'am. Is your husband available to speak with?"

"Ok how about this. I will take the phone to the cemetery and dig him up. Problem is that he doesn't have a head. Did you hear that? He blew his fucking head off. So it's not going to be any easier of a conversation than this has been."

(About 25 seconds of silence)

"OK I'm sorry to hear about that ma'am could you please hold while I get my supervisor?"

"Yes."

Windermere FL
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Trooper and I are ROTFLOFAO at Mr VA's post.

Louisville KY
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"I would have asked the guy if he votes."

I would have asked him if he learned his customer service skills while working at SLS.

Belle Chasse LA
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OK bobby, I was just checking. I've seen some pretty weird Japanese porn. :-)

VA, that's some funny shit. I would have asked the guy if he votes.

Brooklyn Park MN
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Goodenuff ...... my nose off course. :)

Chesapeake VA
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Mrs VA is having an IM chat with a rep from our cable/phone/internet provider. When we moved in something wasn't set up right and we can't receive incoming calls. Obviously this is a problem.

We had an appointment for a tech to come out from 12-2 today. They never showed. The IM person says yes they did?? Well how the F did they come in to the house without us knowing??

They then say the tech tried to reach us by phone but was unable because he couldn't get through on our phone. HELLO that's why he was coming today. The IM person then asks when we expect our phone will be fixed?? You want us to fix our phone service before the guy comes to fix the phone service?

Am I in the fucking Twilight Zone or something?

Windermere FL
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I always make sure to listen to the important stuff. now, agreeing on what the important stuff is? that's another story. ;)

Cape Canaveral FL
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My WTF from Monday is why on earth would you start driving out of the school parking lot BEFORE your kid has a chance to close the truck door? He was leaning out to get the door and dad started driving.

Louisville KY
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@Froggy: When people honk or try to tailgate, I think "you should have left earlier."

@Ann: Why don't husbands listen? That I can't answer. I haven't had one of those in since forever.

Vero Beach FL
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(5096 posts)
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TOPIC: WTF