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TOPIC: WTF
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@2For: Poor customer is the "New Normal." That's why when I get exceptionally good customer service I write a note to the company praising the employee. On the other hand, when the customer service is fucked up, I let my feelings be known as well. I was in a business for years where superior customer was expected and when I discovered that I could no longer deliver to that level, I fucking left. I love the GEEK Squad. Also, HP has excellent customer service.

Vero Beach FL
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Just be glad that you didn't have problems with your computer. We had a problem with a program in our laptop so we called service. Got connected to someone that could hardly speak English, after 3 hours on the phone was told that problem was fixed, 2 hours later it stopped working again. Called the next day and got someone that could speak some English and spent another 3 hours on the phone with them, program worked for 5 hours this time then stopped again. The next day took the laptop to Geek Squad where they kept it over night and its been working ever since. I worked in customer service over 25 years and have never seen such bad customer service that most companies seem to have now days.

Honolulu HI
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VA as I was reading this, all I could think was, please tell me this is the WTF thread.

OTG it is

Clemmons NC
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One of the problems with "by the book" customer service is that it doesn't leave you with a lot of you are presented with a situation not covered in the book. A woman I worked with became a widow at age 28 when her husband committed suicide. Sad story. But - in cleaning up some of his affairs and finances she was on the phone with his credit card company trying to close the account. It was at work, on speaker, and I heard it all.

"I'm sorry ma'am I'll need to speak with your husband in order to close the account."

"That's not possible. He died 4 months ago."

"Well he didn't notify us of that."

"How could he... ok listen what documentation do I need to provide to be able to close the account?"

"Your husband will need to contact our office..."

"Have you not heard me that he is dead?"

"Yes ma'am but he will still need to close the account..."

"I am his widow and have full power of attorney. I can fax or mail or whatever the fuck you need to be able.."

"Calm down ma'am. Is your husband available to speak with?"

"Ok how about this. I will take the phone to the cemetery and dig him up. Problem is that he doesn't have a head. Did you hear that? He blew his fucking head off. So it's not going to be any easier of a conversation than this has been."

(About 25 seconds of silence)

"OK I'm sorry to hear about that ma'am could you please hold while I get my supervisor?"

"Yes."

Windermere FL
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Trooper and I are ROTFLOFAO at Mr VA's post.

Louisville KY
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"I would have asked the guy if he votes."

I would have asked him if he learned his customer service skills while working at SLS.

Belle Chasse LA
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OK bobby, I was just checking. I've seen some pretty weird Japanese porn. :-)

VA, that's some funny shit. I would have asked the guy if he votes.

Brooklyn Park MN
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Goodenuff ...... my nose off course. :)

Chesapeake VA
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Mrs VA is having an IM chat with a rep from our cable/phone/internet provider. When we moved in something wasn't set up right and we can't receive incoming calls. Obviously this is a problem.

We had an appointment for a tech to come out from 12-2 today. They never showed. The IM person says yes they did?? Well how the F did they come in to the house without us knowing??

They then say the tech tried to reach us by phone but was unable because he couldn't get through on our phone. HELLO that's why he was coming today. The IM person then asks when we expect our phone will be fixed?? You want us to fix our phone service before the guy comes to fix the phone service?

Am I in the fucking Twilight Zone or something?

Windermere FL
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I always make sure to listen to the important stuff. now, agreeing on what the important stuff is? that's another story. ;)

Cocoa Beach FL
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TOPIC: WTF
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